Owned AI and conversational products end-to-end: a 10K-daily-chat Dialogflow launch (55% automation) rearchitected into a multi-agent Gen AI chatbot on Vertex AI (+29% CSAT), an AI Trip Planner (+15% engagement, 65+ daily conversions), and a RAG Agent Co-Pilot cutting AHT 12%. Also led platform integrations (WhatsApp Cloud API, NICE CX), B2B monetization to $40K MRR, and two rules-engine tools (Priority Leads Tool, Assisted Selling) earlier in the role. Led 12 SDEs, 3 QAs, and 2 designers as sole PM across Sales, Support, Revenue, and Payments.

Drove revenue and pricing decisions through data — the BRIX model (+10% vacation bookings), floor-price sensitivity analysis (₹2.98 Cr impact), and supply optimization (+6% SHNs, ~$50K) — and built 30+ dashboards and 100+ reports powering daily operating decisions across Excel, SQL, and Power BI.